At Mudraverse, we strive to provide high-quality services and a positive experience for our customers. This Refund Policy outlines the conditions under which refunds may be granted for our services. Please review this policy carefully.
Service Quality Issues: If you experience issues with the quality of our services, please contact us within 14 days of receiving the service. We will review your concerns and, if applicable, offer a refund or corrective measures.
Service Delivery Problems: If there are significant delays or failures in delivering the services as agreed, you may be eligible for a refund. Please notify us within 14 days of the expected delivery date.
Non-Delivery: If the service you purchased was not delivered, you are eligible for a full refund. Contact us immediately if you do not receive the service within the agreed timeframe.
Custom Services: Services that are customized or tailored to your specific needs may not be eligible for a refund once work has commenced or is completed.
Digital Products: Any digital products, such as downloadable content, are non-refundable once the download or access has been initiated.
Submitting a Request: To request a refund, please contact our support team at Mudraverse with your order details and reason for the refund request.
Review and Response: We will review your refund request and respond within 7 business days. If approved, we will process the refund to the original payment method.
Refund Processing Time: Refunds typically take 5-10 business days to process, depending on your payment method and financial institution.
Mudraverse reserves the right to modify this Refund Policy at any time. Any changes will be posted on our website with an updated effective date. Your continued use of our services constitutes your acceptance of the revised policy.